How can we help?

We aim to respond within two Australian business days. Complex technical or billing investigations may take longer, but we will acknowledge the request and keep you informed.

Trouble signing in, resetting your password, or confirming your email? Include the email address on your account (never your password) and describe what happens when you try to sign in.

• Subscriptions are managed through Stripe.
• You can update billing information and view billing history through Manage billing on your dashboard.
• Cancellation is scheduled for the end of your current billing period — access continues through the paid-through date.
• Cancelling does not delete your existing Project Memory.
• Statutory consumer rights remain unaffected by anything on this page.

Refund and remedy requests are assessed according to the circumstances and any rights that apply under law. A change of mind does not automatically create a right to a refund, but nothing on this page limits rights that cannot legally be excluded.

If a recording won't upload or a transcript looks wrong, tell us the file format, approximate length, and what you expected to happen — that's usually enough for us to reproduce it.

If an ILM Record looks incomplete, misattributed, or missing evidence, include the project and session name and describe what you expected the record to say.

For a question about your data, or to request access, correction, or deletion, email us at support@theintentledger.com. See our Privacy Policy for the full detail.

Found something broken, or have an idea that would make The Intent Ledger more useful? We read every message.

For more structured product feedback — what worked, what confused you, and what should improve — use our feedback form.

When something isn't working, including the following helps us fix it faster:

• Your browser and device
• The page or action involved
• Approximate date and time
• A screenshot, where appropriate
• Any error message shown (with secrets removed)
• Whether the issue can be repeated

For known widespread issues, updates may be posted on The Intent Ledger website or communicated directly to affected users.

Please do not send us:

• Passwords
• Payment-card details
• Secret API keys
• Government identity documents
• Highly sensitive material that isn't needed to resolve the issue

support@theintentledger.com is monitored by our team. noreply@theintentledger.com is used only for automated account emails (like sign-in confirmations) and is not monitored — please don't reply to it.